Email Support

service@wfdnjae.com

Please include your order number and purchase email for existing-order assistance. We aim to respond within 24–48 hours.

Phone & Hours

+86 134 3052 1068

Customer Service Hours: 8:00 AM–10:00 PM Daily, China Standard Time.

Delivery Assistance

For a delayed package or tracking concern, send your order number and tracking details. We will review the matter with the relevant fulfillment or delivery partner.

Damaged or Incorrect Items

Please send clear photos or video of the item, packaging and shipping label. We will review the evidence and arrange an appropriate replacement, refund or return solution.

Returns

Do not send returns to the registration address. Contact us first; after approval, we will provide the applicable return warehouse address and instructions.

Order Changes

Cancellation or address-change requests should be submitted within 12 hours after purchase. We will make reasonable efforts to assist before fulfillment begins.